Meet Copper.
Future of multi-channel customer support.
Deliver faster, personalized, conversational customer support, no matter which channel your customers choose.
“Super quick” “Easy” “How do they get me so well?” “Five stars”.
Give support your customers will rave about. Your customers want to connect any time, any place. Copper makes it easy to support your customers across all of your channels – from email to WhatsApp to Phone Calls and more. Powered by AI.
24/7 on
Personalized, proactive & intelligent
Fast service
Omnichannel
Say hellllloooooooooooooo. Move your first response time from hours to minutes. Rise your CSAT score. Save your customers hundreds of hours. Bring down cost of resolution. Feel as if having another 500 hundred support agents at no extra cost. Take a shortcut to happy customers.
Contact us to find how
68%
Faster first response time
90%
Median CSAT score for businesses
1/3rd
Common questions self-served
1.6x
More questions handled
Finally, business messaging that’s a win-win for customers & agents.
Add messaging and live chat to your website or mobile app. Deliver instant support without having your customers to repeat themselves on social channels like WhatsApp or Facebook. Top it with customizable bot, and make it more powerful, flexible and delightful for agents too.
Bot, always on
Whether agents are logged on or off, Copper Bot is always available to provide support. 365 days. 24/7.
Self-service, everywhere
Tricky questions deserve a human response, but that doesn’t mean they all do. With Copper Bot, give answers fast, and let customers get on with their day.
Omnichannel
Chat in real-time and carry on customer conversations across all of your channels with – from email to WhatsApp and more.
AI + NLP +ML
Simply put: impress your customers by understanding natural language and provide right answers 90% time.
Answer support calls effortlessly, with powerful telephony system.
Copper manages the calls swiftly and dynamically, resulting in a quick, smooth experience for the customer. It means when your customers need to talk to a person, they get the right person. Every time. And it’s actually personal. Our customer view is so detailed, your customers will say, “How do they get me so well?”
Conversational IVR
Let customers self-serve and resolve their simple issues talking with the voice bot naturally, in their own language.
Context, and more context
Get all the context and background information of the customers as soon as you receive the call. Magic.
Lower wait times
Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Expect the expected
Copper telephony comes with all the usual features like: call recording, call routing, call analytics, smart dialer, canned responses. And more.
All interactions in one place. Unified.
All interactions in one place. Unified.
Customer conversations and information live in a centralized workspace so agents get all the context they need to help customers. Supporting your support agents unbelievably.
Insights + Analytics + Action = Refinement
Our reporting works right out of the box, helping you measure results easily. Copper gives you the insights that help you improve your customer support and the staff productivity.
Our reporting works right out of the box, helping you measure results easily. Copper gives you the insights that help you improve your customer support and the staff productivity.
Integrate all the apps that power smarter conversations.
Connect all the apps that run your business: CRM, payments, online store, and many more. Your teams will get the right context for their interactions, and customers will get seamless service. A win all around.
See what our customers are saying.
It’s easy to see why Copper is such a compelling support solution.
Low-cost
We pioneer open source technology for this. That means you get great service without spending a bomb.
Fastest time-to-value
Launch and realize customer delight and agent productivity boost in days, not in months.
Powerful, yet friendly
Copper is just enough customer support software. Everything you need, absolutely nothing you don’t.
Scalable
Easily handle thousands of requests daily. Copper is built to scale effortlessly as your need grows.
On-premise or hosted
Run your own installation of Copper or let us host it for you on our secure AWS based cloud solution.
Secure
At Copper, we take customer trust and data security seriously. So that you can trust us with your customers information.
Keep your customers close, no matter what industry you’re in.
Airports
Assist customers on every step of their travel journey with quick, personalized, conversational support.
Healthcare
There isn’t a day where you aren’t flooded with questions. Remain in control of operations and patients at ease with open and clear communication.
Education
Interact and communicate with everyone on the support channels they prefer—like chat, Facebook, WhatsApp, and more. We know how to keep up with the kids these days.
Get a 30-minute,
no-cost strategy session with a Netcon expert.
Discover how Netcon can help your business grow to greater heights. Book a free consultation with us and we’d be happy to answer all your questions.
Your shortcut to Happy Customers
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